Frequently Asked Questions
We accept the following payment methods for your convenience:
American Express
ApplePay
Diners Club
Discover
GooglePay
Maestro
Mastercard
Visa
All payments are securely processed via our trusted payment processors. You can rest assured that your payment information is kept safe during your transaction.
Order processing time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+1:00) Central European Time (Longyearbyen)
- Weekend Orders: Orders placed on weekends are processed the next business day.
Transit time
- Estimated Delivery Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 6-9 business days to receive your order.
We offer free insured shipping for orders above £20. Below £20 we charge a shipping fee of £5.95.
Once your order has been dispatched, you will receive an email with a tracking link
We accept returns within 30 days of receiving your order, provided the items are unused and in their original condition.
See our full return policy here: https://moda-lusso.uk/policies/refund-policy
If your order arrives damaged or incorrect, please contact our support team and we will resolve the issue immediately.
Refer to our size guide on each product page to find the perfect fit. If you're unsure, our customer support is here to help!
You can reach us via email at info@moda-lusso.uk or use the contact form on our website.
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Upon receiving your order, you have 30 days to decide whether to keep the product or return it.

Our customer service is available from Monday to Friday - 9:00 to 17:00

Pay securely with American Express, ApplePay, Diners Club, Discover, GooglePay, Maestro, Mastercard or Visa.